Hay88 cares about your privacy. This document clearly explains how we collect, use, protect, and manage your personal data as a member of our platform.
Hay88 ("we", "our platform") is fully committed to protecting the privacy of every member who uses our online entertainment platform. This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and transparently explains how we handle your personal information.
By registering a hay88 account or using any of our services, you agree to the collection and use of your personal data as described in this document. If you do not agree with any part of this policy, please discontinue use of the hay88 platform.
This Privacy Policy applies to all information collected through the hay88.ml website, the hay88 mobile app, and all our official communication channels including live chat, email, and Telegram.
Hay88 collects your personal data through several means — directly from you during registration, through your use of the platform, and automatically via permitted tracking technologies. The following are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Registration form, KYC verification |
| Contact Data | Email address, mobile phone number | Account registration |
| Financial Data | Bank account number, bank name, digital wallet information | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatically during platform use |
| Activity Data | Game history, total wagering amount, bonuses used | Hay88 Platform Login System |
| Communication Data | Live chat records, support emails, complaint logs | Interact with our support team |
Hay88 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive data such as your medical information, political views, or religious beliefs.
Every piece of data we collect is used for legitimate and reasonable purposes within the context of operating an online entertainment platform. The following are the primary purposes for which your personal data is used:
The security of your personal data is hay88's top priority. We invest in industry-grade security infrastructure to ensure your data is always protected from unauthorized access, leaks or misuse.
All data transmitted between your device and hay88's servers is protected with 256-bit SSL encryption — the same standard used by leading banks in Malaysia.
Your data is stored in data centres protected by strict physical and digital access controls. Our servers are monitored 24 hours a day, 365 days a year.
Your hay88 account is secured with two-factor authentication (2FA), adding an extra layer of protection beyond your password.
Only hay88 staff with a legitimate business need who have completed privacy training are permitted to access member personal data.
While we take all reasonable precautions, no security system is entirely perfect. You also play an important role in protecting your account by using a strong password and never sharing your login credentials with anyone.
Hay88 does not sell your personal data to any third party. However, in certain limited situations, we may share your data with trusted parties for platform operational purposes:
All third parties who receive your data are bound by data processing agreements that require them to protect your data to a standard comparable to hay88.
Hay88 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver more relevant content to you.
Types of cookies we use:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of parts of the hay88 platform.
As a hay88 member and data subject under Malaysia's PDPA, you hold several important rights regarding the personal data we hold about you. hay88 respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You can request correction of inaccurate or incomplete data through your account panel.
You can request deletion of your data subject to applicable legal compliance requirements.
You can object to data processing for direct marketing purposes at any time.
You can request your data in a machine-readable format for transfer to another platform.
You can request restriction of your data processing under certain circumstances provided by law.
To exercise any of the rights above, contact the hay88 privacy team by email at [email protected] or via our platform's live chat. We will process your request within 14 business days.
Hay88 retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by Malaysian law.
When data is no longer needed and there is no legal requirement to retain it, hay88 will securely delete or anonymise that data.
The hay88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under 18 years of age.
If we discover that personal data of a minor has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate action to delete that data and close the account in question.
If you believe your child or a minor has registered a hay88 account, please contact us immediately at [email protected] so we can take appropriate action without delay.
Hay88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, technology used, or applicable legal requirements.
Any significant changes will be communicated to you via in-platform notifications or email to your registered address at least 7 days before taking effect. We encourage you to review this page periodically to stay informed of the latest version of our policy.
Your continued use of the hay88 platform after the effective date of any amendment constitutes your acceptance of the updated policy.
If you have any questions, concerns or complaints regarding hay88's Privacy Policy or how we handle your personal data, please contact us through the following channels:
For specific data privacy inquiries, contact [email protected]. We will respond within 14 business days.
For immediate assistance, use hay88's live chat, available 24/7. Our agents will direct your privacy inquiry to the right team.
For general inquiries, contact [email protected] or visit the FAQ us for a quick response.
Six layers of privacy protection that hay88 provides to ensure your personal data is always kept secure.
All of hay88's data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 — not merely as a formality, but as a genuine commitment to your privacy rights.
Your personal data has never been and will never be sold to advertisers, data brokers, or third-party marketing companies. This is not just a promise — it is a firm policy.
Hay88's KYC process uses end-to-end encryption to protect your identity documents during processing. Your documents are not retained longer than necessary.
You have full control over the types of communications you receive from hay88. Unsubscribe from marketing with a single click — no complicated procedures.
Hay88's security monitoring system operates around the clock to detect unauthorized access attempts, data breaches, and cyber threats before they impact your account.
In the event of a data security incident affecting your information, hay88 is committed to notifying you within 72 hours — well ahead of what the law requires.
Hay88 safeguards your privacy wholeheartedly so you can focus on what matters most — enjoying a fun and secure gaming experience. Join over 500,000 Malaysian members who have already trusted hay88.